At what resolution should I save my photos and graphics?

Image resolution should be set to 300 dpi where possible. With improvements of AI upscaling, we can sometimes improve image quality but it is still best to have the highest quality photos to start with. Please note: even forwarding a high-resolution photo from one phone or laptop to another can sometimes reduce the image size and quality – check your email settings to make sure images are being forwarded as “original size” and not being automatically shrunk down.

How do I go about getting an estimate from you?

Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives. Our current price list for common print items is here – if you don’t see what you’re looking for just ask.

How long does it take for you to complete my order?

There are many factors that contribute to your commercial printing delivery date. Typically on standard printing jobs the completion date is within two weeks. If delivery date is of high priority then we should be made aware of that when the order is placed.

What file types do you accept?

PDF is the most common and preferred file format for submitting digital documents. Photos may be submitted as JPG or PNG. If the page size of your document is different than the size you want it printed at, please let us know at the time of ordering. We may be able to convert from other formats including MS Word / Office 365, but fonts, line breaks and alignments can sometimes change when these files are opened on a different device.

Can you scan my original artwork?

Yes – we have a wide-format scanner that can scan original artworks or blueprints up to 36″ wide, and a DSLR camera setup for photographing and digitizing paintings or rigid originals.

Why do the printed colors look different from the colors on my screen?

Computer monitors, tablets and phone displays can only display colour in RGB mode, and printing on paper can only be done using CMYK. CMYK can generally match about 85-90% of the full RGB range, certain tones like the neon greens and oranges and pastels do not translate as well when printed on paper. If you are concerned about colour matching, we offer printed proofs so that you can see exactly what your file will look like before producing the entire run.

What are Bleeds and why are they important?

If your artwork or background goes right to the edge of the sheet, we need the source PDF to include extra image area all around called “Bleed”. The file is printed slightly oversized and then the extra Bleed area is trimmed down to the final size. This allows us to have consistent and even edges on printed materials.